• review rating 5  I have had to source some spare parts of the Begetube underfloor heating system (I believe discontinued in the UK). I was put in touch with Rory. He has been amazingly responsive and warm in assisting me, and I received the parts required to fix the leakage issue. He shares his knowledge freely, and we also had some great chats over emails.

    thumb Mandy Ho

    review rating 5  Rory was extremely helpful the parts I needed were dispatched immediately,

    thumb Lesley McFayden

    review rating 5  Rory and the rest of the team provide an excellent service and advice - can't rate them highly enough. We needed to understand our underfloor heating system better, which had been installed over 5 years ago, and ensure it was running well and they were a huge help. Now ready to stay cosy this winter!

    thumb Kristina Low

    review rating 5  As owner of Plumbing and Renewables Ltd, I can fully endorse Optimum's services. We use them for all our supply of underfloor heating products and the service, products and advice they provide is always top quality.

    thumb Jill Paterson

    review rating 5  Fantastic help and support from enquiry to installation. Product is excellent. Highly recommended

    thumb Jean Pryde
  • review rating 5  I have had the UFH up and running now for aprox 6months and everything is working great. I would highly recommend optimum for UFH as from start to finish they really helpful and nothing was a problem

    thumb alan

    review rating 5  Would be leaving 6 stars if I could. Rory and his team are very friendly experts. My install was DIY, and the equipment, help and information received was everything I could possibly have hoped for, and more.

    thumb Ian Shearer

    review rating 5  Delighted with the final installed system. Been running for almost a year now and has been easy to control as well as super efficient due to the thermostat's in each room. Also, recently had reason to call up as one of the stat's had an error code. Turned out to be a simple fix and was resolved quickly over the phone so I can vouch for top quality aftersales as well. Thanks to Rory and the guys for everything from initial spec to the final finished system.

    thumb Calum Macleod

    review rating 5  Delighted with the final installed system. Been running for almost a year now and has been easy to control as well as super efficient due to the thermostat's in each room. Also, recently had reason to call up as one of the stat's had an error code. Turned out to be a simple fix and was resolved quickly over the phone so I can vouch for top quality aftersales as well. Thanks to Rory and the guys for everything from initial spec to the final finished system.

    thumb Calum Macleod

    review rating 5  Had my first issue with my underfloor heating system since installation in 2003, was advised to get in touch with Rory as the local U/Floor heating expert. System now working correctly with new wiring control centres, flow valves and system flushed, new inhibitor and antifreeze. Parts were supplied by Rory and work carried out by trusted tradesmen recommended by Rory, System now tip top Many Thanks

    thumb Marek Durkacz
  • review rating 5  I would highly recommend Rory and his team as they did an excellent job of upgrading our underfloor heating system. Very knowledgeable and efficient service before, during and after installation. Extremely helpful could not have done more for us.

    thumb Allan Urquhart

    review rating 5  I would highly recommend Rory and his team as they did an excellent job of upgrading our underfloor heating system. Very knowledgeable and efficient service before, during and after installation. Extremely helpful could not have done more for us.

    thumb Allan Urquhart

    review rating 5  These guys go the extra mile. First class before AND after the sale. Unlike some suppliers, optimum won’t leave you high and dry when you need support.

    thumb Derry Young

    review rating 5  Very good service and expert knowledge, They will do anything they can to assist from the quote stage, through installation and even continue to help after everything is up and running if you do have any queries. An easy 5 Star service.

    thumb Mike Lee

    review rating 5  Very pleased with the excellent service Heating simple to control now Can highly recommend

    thumb colin campbell
  • review rating 5  We design and build renewable systems in the Highlands for estate, commercial and domestic clients. Our biomass and heat pump based heating systems would not be the same without the exceptional product and design service Rory and the Optimum Underfloor Heating team provides. The product is very efficient and the controls provide an up to date and very capable means to manage the system which combined keep operating costs down over the long term. We were so impressed by Optimum Underfloor Heating we had it installed at our own showroom premises in Thurso for all to see and I don't think you can say more than that! Ryan Pollard RDI Renewables

    thumb RDI Renewables

    review rating 4  Had to wait a year to get the heating system up and running after it was first installed in our new build. Glad to say everything works well with no problems with under floor pipes, even after the minus 10 temperatures this winter! Manifold system and wiring was easy to install with clear instructions and help from Rory at Optimum when needed. Adrian - Inverness

    thumb Adrian Johnstone

    review rating 5  As a designer and advising clients on what they should be installing for all elements of build , Underfloor heating plays key role in todays stds. I find that all my clients are delighted with Optimums Service and product Its one of these elements you cant afford to get wrong or cost save on . its part of the very fabric of the build... Optimum have always worked with all my clients to design system requirements great CAD plans to follow for plumbers and indeed self builders.. The control systems are bang up todate with any range of control ability. For me there is only one firm to deal with. Thank you Rory and team for keeping me and my client Warm ...

    thumb Mark Hornby

    review rating 5  Great service from Rory & Marcin, they helped me decide what was right for me & a great price. The drawings are great & easy to follow. They are always happy to help if you need anything. I am having a new house designed so will be in touch with them soon for that also 🙂

    thumb Eric Malcolm

    review rating 5  Question is...if I was buying an underfloor heating package again, would I do anything different? Answer...definitely not! Optimum were recommended by my builder and the service and advice at all stages were very good. Design options were explained, instructions for installation were comprehensive and post-completion support readily available upon request. The system simply works and, having taken the option of the NeoHub controls, we can monitor or adjust the heating from anywhere in the world. Brilliant!

    thumb Colin McPherson
  • review rating 5  Couldn’t have asked for more, extremely knowledgeable, approachable staff always on the phone to answer questions during the installation and commissioning process - even lent us a pump to purge the system. The design was spot on, we’re able to hand it straight to the SAP assessor and heat pump designers with no quibbles from either. The whole system came with excellent, detailed instructions on how to install, commission and test all of which we did without incident. I genuinely was delighted with them, great local company who’re really know their product. Did it cost more than somewhere else? Maybe, but it wasn’t enough money to be getting excited about, and when you throw in the pump, pipe stapler, spinning genny, the free advice and the pleasure of dealing with someone local and good, nah. They were cheap. You’d be daft to go anywhere else.

    thumb Graeme Collard

    review rating 5  Great service from Rory and his team right from the frst discussion through to help at the commissioning stage. The detailed design drawings made everything easy for plumber and electrician. Top quality components, accurate heat loss calculations, flow rate and flow temperature data all ensured the system worked just as it should from day one. A neighbour, by contrast, had a sysem that didn't! Expensive to run and not heating the house. He'd never seen heat loss calculations or design drawings like ours, so pipes were installed on too long a circuit, at too wide centres and running at too high a temperature and too low flow rate.! Worth the extra few pounds over cheaper internet suppliers? You bet! Can't recommend Optimum UFH highly enough.

    thumb Steve McHardy

    review rating 5  Rory was first class when I approached Optimum Underfloor Heating 3 years ago to fit a system myself as a Self Housebuilder. They provided me with every advice and assistance and Machin did the easily understood directions and plans. Rory lent me, free of charge, a pipe un-folder, a clip gun and a pump for pressurising the system. It was a great success and I even phoned him on a Sunday afternoon for some advice! I have just ordered and fitted the underfloor heating for the second phase of the build and that is all working fine. Nothing is too much trouble and all at an excellent cost which is very good value. I have even put my sister's plumber onto Optimum Underfloor Heating for her new system in 2017 and that is also working well.

    thumb B Luffman

    review rating 5  Excellent company Rory and his team very knowledgeable couldn’t be more helpful I would highly recommend

    thumb David Bremner

    review rating 5  I chose Optimum because it was clear they offered a quality product backed up with a 'watertight' guarantee. At the design stage nothing was too much trouble to ensure we ended up with a system which suited our needs. We were fitting the system ourselves and Optimum leant us a pipe uncoiling tool and a clip dispenser free of charge. The plans were comprehensive and clear and Rory or Marcin were always only a phone call away to offer help and guidance on fitting. I would have no hesitation in recommending them to anyone about to fit a UFH system.

    thumb Andrew Surridge